Broker Account Manager (must speak Vietnamese)

Location: San Jose, California US

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Job Number: 7320

Workplace Type: Field Remote

Position Title: Broker Account Manager

External Description:

Position Summary:

The Broker Account Manager is responsible for the sales and growth of the broker channel and reports to the Regional Director, Sales. The Broker Account Manager oversees all channel activity including sales production, recruitment, training and sales strategy to grow the channel while maintaining a favorable acquisition cost for the company.

General Duties/Responsibilities (May include but are not limited to):

In overseeing the broker channel, the Broker Manager will:

  • Increase sales and meet or exceed sales expectations through existing active relationships.
  • Build new selling relationships in existing markets and expansion markets to grow the broker sales channel.
  • Manage provider relationships and assign agents to partner with Medical Groups/IPA’s for growth.
  • Oversee agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
  • Assist with broker support channels including customer service calls and email inquiries.
  • Monthly and ad-hok communications with external agents and agencies.
  • Oversee interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
  • Monitor quarterly agent and agency production requirements.
  • Ensure CMS compliance with all sales, enrollment processes and events.
  • Individual production of sales may be optional
  • Other duties and tasks may be assigned
  • Ongoing: lead, motivate, coach and manage direct agents to ensure that performance goals are met and exceeded.
  • Provide broker feedback around competitive landscape, as needed.
  • Manager must be willing to commit to personal growth and be open to constructive feedback from direct reports and/or management.
  • Must have proven ability to promote effective time management.
  • Oversees compliance at all times to include secret shopping and ride-alongs
  • Provides fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
  • Provide effective and objective communication to keep managing relationships apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale intact.
  • Responds in an integral and timely manner with management and staff members in other departments to promote teamwork.
  • Attends all mandatory management administrative, educational and/or training courses.
  • Other supervisory responsibilities may be assigned

Supervisory Responsibilities:

N/A

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Minimum Experience:
  2. Minimum of  2 year of general sales / marketing strategy experience.
  3. Minimum of 1 year general sales experience and/or clinical and/or community outreach.
  4. Medicare knowledge and/or health insurance background preferred.
  5. Strong knowledge and understanding of the CMS Marketing Guidelines.
  6. Education/Licensure:
  7. Bachelor’s degree preferred.
  8. Current and active life insurance license within respective selling state, preferred.
  9. Other:
  10. Must have reliable means of transportation to get to all sales activities and appointments.
  11. Extremely organized, detail driven and a self-starter.
  12. An innovator and effective leader with the ability to motivate direct team, community affiliates and provider relationships.
  13. Excellent public speaking and presentation skills.
  14. Exceptional computer skills (Word, Excel and PowerPoint).

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $65,000 - $70,000 annually.

City: San Jose

State: California

Location City: San Jose

Location State: California

Community / Marketing Title: Broker Account Manager (must speak Vietnamese)

Company Profile:

Alignment Health is revolutionizing health care for seniors by leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].