Telesales / Retention Representative (Special Ops)

Job Number: 6991

Workplace Type: Fully Remote

Position Title: Telesales Retention Representative

External Description:

Position Summary:

Looking for an enthusiastic Telesales/Retention Special Operations Representative who will be responsible for exceeding individual sales production of enrollments and help retain existing members within company health plan(s).  The ideal candidate must be friendly, professional and genuinely interested in the needs of our prospects/members to proactively address various customer-related needs.

The Telesales Representative reports to the Telesales Manager.

General Duties/Responsibilities:

(May include but are not limited to)

• Conduct outbound calls relevant to enrollment/disenrollment campaigns to current members
• Responsible for meeting and exceeding monthly sales goals and retention of existing members.
• Handle inside/in-bound telephone inquiries from current members seeking information regarding all lines of business when necessary
• Direct prospects to the field sales team when needed
• Submit daily activity production reports and/or monthly reports as required.
• Ensure that information and assistance provided is within the standards established by all applicable federal/state laws and regulations and Alignment Health Plan’s Compliance Department
• Understanding of new updates related to company and/or CMS and marketing guidelines required.
• Support other projects within the Sales and Marketing Department as directed by the Management Team
• Must be a team player, share best practices and attend staff meetings and sales trainings when required.
• Other duties may be assigned.

Supervisory Responsibilities:

This position has no direct employee supervisory responsibilities.

Minimum Requirements:

Minimum Experience:

• Strong knowledge and understanding of the CMS Marketing Guidelines.
• Medicare HMO/PPO Health Plan knowledge and/or health insurance sales background required.
• 4 – 7 Years’ Experience working in a call center and business to consumer telephone sales; experience using CMS Approved call center scripts.

Education/Licensure:

• Must have and maintain active Health/Accident/Life insurance license within respective selling states, currently CA, NC, NV, AZ, TX, and FL (required).

Work Schedule:

• Monday-Friday 5:00AM – 8:00PM, shift will be provided during training.  We require our employees to be flexible enough to work any shift, any day of the week during those hours. Overtime on weekends during Annual Enrollment Period (AEP)

Other:

• Bilingual
• A self-starter who is a team player and extremely organized.
• Ability to learn plans and describe/explain to prospects.
• Excellent communicator and presentation skills.
• Solid computer skills (Word, Excel and PowerPoint).

Essential Physical Functions:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee regularly is required to sit for long periods of time during Annual Enrollment Period.

Pay Range: $21 - $25 hourly.

City: Remote-US

State: California

Location City: Remote-US

Location State: California

Community / Marketing Title: Telesales / Retention Representative (Special Ops)

Company Profile:

Alignment Health is revolutionizing health care for seniors by leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].