Supervisor, Clinical Operations

Job Number: 6683

Workplace Type: Office Full-Time

Position Title: Supervisor, Clinical Operations

External Description:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us? 

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

Overview of the Role:
The Clinical Operations Supervisor leads a team of medical assistants/clinical support staff. The Clinical Operations Supervisor will demonstrate strong clinical leadership and medical assistant skills and training. A successful Clinical Operations Supervisor should: 

Responsibilities:
· Lead the Medical Assistant Team on a daily basis, providing a model of positive, compassionate care for our patients and service for our physicians

· Develop, mentor, and train the Medical Assistant Team to continually improve performance and skill level

· Demonstrate excellent customer service skills, and provide timely resolution to patient concerns, as needed

· Ensure clinical operations protocols are patient-centered and mission-focused. 

· Continuously seek improvement and implement best practices

· Initiate and exercise independent judgment, decision-making and problem solving expertise

· Submit official annual performance evaluation on direct reports for approval and sign off by Manager

· Track time through timecard corrections and approvals; monitor schedule adherence and work with management to ensure Medical Assistant schedules meet capacity and needs of the business

Supervisory Responsibilities
Directly oversees associate and lead level staff.  Carries out supervisory responsibilities in accordance with organization policies and applicable laws.  Responsibilities include training of employees; planning assigning and monitoring work; assisting in the rewarding and disciplining of assigned employees; addressing complaints and resolving problems as they pertain to all units as necessary. 

Required Skills and Experience:
· 3 – 5 years of Supervisor, Lead, related experience and/or training

· 5 + years’ experience as a working medical assistant preferred

· High school diploma or general education degree (GED)

· Bi-lingual (English/Spanish) highly preferred

· Experience working with Medicare Population

· Be able to create a collaborative and supportive culture that fosters productivity and personal growth.

· Be willing to engage in innovative problem solving;

· Cultivate an environment that encourages patient-centered care, high performance and collegiality;

· Be a change agent who is comfortable leading their team through change

 

City: Las Vegas

State: Nevada

Location City: Las Vegas

Location State: Nevada

Community / Marketing Title: Supervisor, Clinical Operations

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].