Telesales/Retention Supervisor

Job Number: 6515

Workplace Type: Hybrid Remote

Position Title: Supervisor, Telesales

External Description:

Overview of the role:

Seeking a best class level professional with Medicare Call Center experience. The Telesales and Retention Supervisor will be responsible for providing oversight on day to day call center activity, motivating staff and peers, and providing management with key feedback that will allow for further membership growth and increased retention.

Responsibilities:

• Developing & executing against a strong daily/weekly/monthly management process and performance.
• Individual selling responsibilities will continue the same as reps
• Performance management with staff through face to face coaching, sales strategizing and when necessary, formal performance improvement planning - either directly or through training team members.
• Maintaining an outstanding level of customer service through coaching and developing a world-class team of phone-based sales representatives.
• Act as an escalation point to customers/prospects, both internal & external to constantly improve customer/prospect experience.
• STAR focus initiatives related to CTMs along with Customer access
• Work closely with field-based sales teams on sales strategy, customer touch (frequency), sales gap closure.
• Work with management team on developing sales plans on a yearly basis.
• Keep updated on product and industry knowledge.
• Analyze reports and KPI’s to identify business trends

Required Skills & Experience:

• Medicare experience
• Bi-lingual (Spanish/English)
• Call Center KPI tracking
• Individual Sales experience.
• Outbound sales experience an asset.
• Minimum 5 to 7 years sales experience required with Medicare Call Center.
• Prior management experience preferred.
• Must have knowledge of both software licensing and hardware products (i.e. salesforce or a CRM system).
• Enthusiastic learner with proven track record of meeting and exceeding sales targets.
• Proficient use of MS Office.
• Flexible in an ever changing environment.

Other:

• Medicare and HIPAA COMPLIANCE:
• Understands and abides by all departmental policies and procedures as well as the organization’s Standards of Conduct and Corporate Compliance Program.
• Attends mandatory Corporate Compliance Program education sessions, as required for this position, including the annual mandatory Standards of Conduct class.
• Participates actively in ensuring that all state and federal rules and regulations are followed as they apply to this position.
• Abides by all applicable laws and regulations as mandated by state and federal laws and prevents being excluded or sanctioned from any state and/or federal programs as they pertain to healthcare.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay rate: $58,100 - $87,100 annually

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Telesales/Retention Supervisor

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].