Director, Clinical Operations

Job Number: 4991

Workplace Type: Hybrid Remote

Position Title: Director, Clinical Operations

External Description:

Overview of the Role:

Plans and directs the business, technical, clinical, and provider activities of care center, home-based teams, and telehealth within the assigned region through direct management of Office Managers and medical assistant staff. Develops and maintains close working relationships with Regional Medical Officers and General Managers to ensure effective communication regarding clinical and business matters. Directs and manages support, nursing, and provider staff to ensure safe, quality, cost-effective care provided in a standardized, reliable process. Carries out all duties while maintaining compliance and confidentiality, and promoting the mission and philosophy of the organization.

Responsibilities:

• Responsible for the implementation of clinic-specific customer service, human resources, and financial goals and objectives consistent with strategic plan and goals.
• Oversees clinic operations through direct supervision of clinic managers. Holds managers and their staff accountable for achieving stated objectives.
• Works effectively as a member of a team with clinical and cross-departmental leadership
• Performs analysis of business office functions, monthly expense and productivity reports, and regular reports of performance compared to budget
• Participates in annual capital and operating budgets for clinics and monitors/adjust accordingly.
• Performs budget analysis and assumes responsibility for explaining/justifying variances.
• Using appropriate metrics and reports to analyze and monitor staffing levels to ensure a cost-effective organizational structure that provides the necessary level of effective support for the medical practices.
• Directs and manages projects for all clinics.
• Develops and/or implements clinic-specific policies, procedures, and programs and monitors adherence to organization policies/standardizations.
• Ensures competency of medical office staff through the development and regular evaluations.
• Ensures customer satisfaction by analyzing customer complaints, concerns, and suggestions and providing appropriate follow-through.
• Interacts with physicians and advanced practitioners on a regular basis to ensure their practice business needs are met. Develops close working relationships with all physicians in the assigned region. Interacts with RMOs on a regular basis to confer on a variety of clinical issues.
• Ensures facility needs are addressed and problems corrected by the Office Managers in order to provide a safe, comfortable environment for staff and patient care/service delivery.
• Fosters and encourages a spirit of transparent cooperation and teamwork within and between all clinics and with other Operations staff. Maintains a constructive working relationship with other administrative departments.
• Performs ongoing analysis of patient visits by the provider to identify barriers and opportunities to improve.
• Responsible for the planning, education, and implementation of company-wide strategic initiatives.
• Interacts with other members of the management team in a professional and goal-oriented manner.
• Obtains and maintains proper state and health department licensure for clinics. Ensures overall compliance with CMS, state, and federal requirements.

Supervisory Responsibilities:

• Oversees assigned staff. Responsibilities include: recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

Required Skills and Experience:

• Five (5) or more years of experience managing a multi-specialty medical group or comparable position and experience to include supervision of staff.
• Working experience within an Accountable Care Organization (ACO) is strongly preferred.
• Experience working in an organization that utilizes an Electronic Medical Records system is strongly preferred.
• Experience working in both an outpatient office, telehealth, and home-based programs is strongly preferred.
• Proven proficiency in financial management, which includes a comprehensive understanding of insurance plans as they relate to physician practice.
• Bachelor's Degree required in a related field
• Masters's degree preferred in a related field

City: Remote-US

State: California

Location City: Remote-US

Location State: California

Community / Marketing Title: Director, Clinical Operations

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].