SVP, Ops

Job Number: 3734

Workplace Type: Hybrid Remote

Position Title: SVP, Operations

External Description:

Position Summary:
As the most senior Operations Leader within the organization, this individual will lead

day-to-day operations for the key value drivers within the business including member experience, delegation oversight, claims, configuration, and provider operations. They will serve as a strategic leader across the business alongside the high caliber executive team in place today. S/he will be responsible for maintaining and exceeding Alignment’s current 40% YoY growth while continuing to drive efficiencies across the business. Working closely with finance, medical, business development, product strategy, and technology, s/he will help drive the organization towards the goal of becoming a 5 STAR plan and the premier Medicare Advantage plan nationally.

 

As the Senior Vice President of Operations, this person must be able to effectively

communicate and execute cross-functionally with various levels of the organization to

achieve planned metrics that will roll into monthly operational reports and eventually

financial outcomes. S/he will utilize a hands-on approach towards managing support

teams and play a critical role in helping to shape and guide the ongoing growth and

development of the organization. Additionally, this executive will be expected to recruit, manage, develop and retain great talent in critical leadership roles. Above all, this person

will be responsible for maintaining a culture of innovation, putting Alignment’s Seniors

first, and being a champion for better healthcare for his/her teams and the members

Alignment serves.

 

 

 

 

 

 

General Duties/Responsibilities:

(May include but are not limited to)

 

• Establish strong KPIs in directing the day-to-day operations of the key value drivers of the business and the local markets, creating partnerships with IPAs or Physician groups and taking on those operational components
• Recruit, retain and develop high performing A-player talent; create a repeatable strategy for staffing with urgency to support market level operations
• Strong expertise in devising an analytical and metrics-driven approach to develop rigor and discipline across revenue-generating functions
• Collaborate with the Chief Financial Officer to translate monthly operational reports into broader financial outcomes
• Work closely with Alignment’s executive team, Board, and external stakeholders; effectively communicate clear company vision, mission and directive

 

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Minimum Experience:
   1. 10+ years in Healthcare and a minimum of 5 in an executive leadership role
   2. 5 years of direct experience in Health plan and MSO (multi payer), required
   3. Health plan and MSO (multi payer) experience (required)
2. Education/Licensure:
   1. Bachelor’s Degree in related field
3. Other:
   1. Strong communication and relationship-building skills with all levels of employees, management, investors, and community stakeholders
   2. Proven team-builder who is able to recruit, develop, and mentor a highly collaborative group capable of supporting future growth
   3. Ability to create an efficient, disciplined environment that is highly responsive and customer outcomes-oriented
   4. Demonstrated ability to make difficult and timely decisions
   5. Value-based decision maker who can operate within financial constraints
   6. Strong business acumen with the ability to meet the immediate needs of the

company while building the basis for the company’s longer-term goals

1. An action-oriented style that approaches problem solving in a collaborative

manner

1. An entrepreneurial spirit and enjoys working within a high-growth organizational culture
2. Strong analytical and problem solving/conflict resolution skills, with an ability to

handle multiple priorities

4. Work Environment

1. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: SVP, Ops

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].